Frequently Asked Questions

General Questions

Troubleshooting Questions

Tour Creation Questions

How does the tour downloading work?

Have you ever noticed when you are surfing the web that pages you haveve visited recently or frequently load faster than other pages? What happens is that your browser caches these pages to make them load more quickly. CamelTours does something similar to this, except it explicitly tells the browser which pages it needs to cache (rather than leaving it up to the browser). The result is that it stores the needed pages in a special cache that can be accessed not only quickly but also offline.

Where is the tour stored on my device?

Since your browser is doing the storing, you should be able to find it under your browser settings, probably under the name of "Website Data" or "Browsing Data." It may be located under your browsing history, or it may also have its own section. There will likely be other data stored in there from other sires, but the CamelTours data will be in a single chunk from You ca not browse the data from there, but you can see how much is stored.

Can I delete downloaded tours from my device?

Of course! Under your browser settings, there should be an option to clear cookies and/or data. You can select this to clear all data stored offline, or you can go into advanced settings and specifically delete the CamelTours data.

How can I access the downloaded tour content?

At the site you are visiting, there should be QR codes posted that you can scan to access the content of the tour. In addition, if you go to the map of the tour (there will be a link on the main page of the tour that says "Map"; alternatively, you can click the link that says "Other Stops on this Tour" on the first slide of every node), you will see a list of all the stops on the tour with links to the page of each one.

How many tours can I download onto a single device?

That entirely depends on the browser you are using! Surprisingly, it is actually quite difficult to find any data about how much content browsers will allow you to cache. Most browsers have a "soft" limit (typically around 25 or 50 megabytes) that they allow before explicitly asking you permission to store more data. (If you receive this prompt, be sure to say "yes"!) Complicating the matter is the fact that tours can be of varying sizes: it entirely depends on the size and the amount of media files the tour creators have added to the tour. To ensure maximum efficiency, limit the amount of tours you cache at any given time to one or two.

What hardware/software is required to download tours?

All you need is a "smart" device with a connection to the Internet! You will also want to have a QR code scanner on your device, which you can get for free in the application store on your device.

Do I have to download tours to view them?

Nope! The purpose of downloading the tours is to prevent excessive data usage or slow load times if you are touring a site without WiFi access. But if you have a large data plan on your smartphone, and the location of the tour is not too remote, then you can probably get away without downloading the tour.

Who else has access to my account?

Only you and the moderator. The moderator will only modify your content if specifically asked by you, the tour creator, or if they feel the tour is harmful.

The tour does not begin to download. What should I do?

If the tour made no download progress whatsoever and you never saw a loading bar, then there is a good chance that your browser is blocking offline caching. Typically, this is because you are either in private browsing mode or disallowing cookies. You will have to switch out of private browsing mode (which you should be able to do right from within your browser) and/or allow cookies from sites you visit or third parties (which you should be able to do from your browser settings). Unless you do this, there is no way to download the tour since your browser will block all attempts made by

My download stopped partway through. How can I fix this?

The downloading process may have just been interrupted, in which case you can just refresh the page and it will likely finish downloading. If that does not work, you may have to update your operating system, use a different browser, or download the tour on a faster connection.

Why is the tour downloading so slowly?

Downloading the multimedia content, especially the audio files, can take some time. If it seems extremely slow, however, it is probably the speed of your Internet connection. If possible, try downloading the tour in a location where you have a fast connection, and you should see much better results.

How do I shrink images using GIMP?

  1. Download GIMP here.
  2. After launching GIMP, go to File > Open... and select your image.
  3. Go to Image > Scale Image... and adjust the width/height using the drop-downs. By default, changing the width will also change the height (and vice versa) so that the aspect ratio is maintained. We recommend setting the larger dimension to 1000px and then having the smaller dimension adjust automatically.
  4. Go to File > Export As... and export the image as a JPEG, PNG, GIF, or BMP. (You do not have to change any of the settings that GIMP will prompt you with after you click "Export" the first time. Just click "Export" again.) Alternatively, you can overwrite the larger image with your new smaller one using File > Overwrite [image name], but only do this if you have the original file saved somewhere else!
  5. Upload your image to your node!

How do I compress images using Adobe PhotoShop?

  1. Open your file in PhotoShop.
  2. File > Save As. Name your file then select "Save."
  3. A "JPEG Options" window should appear. Alter the "Quality" input box with an integer between 0 and 12 which converts the size of the file to be under 2 MB. After you are done adjusting the quality/size of the file, hit "Okay."
  4. Congratulations, you have just finished compressing your image to the proper size. Now, all you have to do is upload your image to your node!
  5. For more information, here is a helpful tutorial.

How do I record audio files using Audacity?

  1. Download Audacity here.
  2. Download the MP3 encoding software by following the instructions here.
  3. After launching Audacity, you can press R on your keyboard to start recording a new track. To pause the recording, press P (and then press P again to resume recording). Press Spacebar to stop the recording. (Note: If you want to continue recording on the same track after you have stopped it, press Shift-R.)
  4. To play your track after your have stopped recording, press Spacebar. If you don’t hear anything and the waveform looks like a straight line, you may need to change your input device on the drop-down to the right of the microphone icon.
  5. When you are satisfied with your recording, go to File > Export… and export the recording as an MP3 file.

How do I compress MP3 files using Audacity?

  1. Download Audacity here.
  2. Download the MP3 encoding software by following the instructions here.
  3. After launching Audacity, go to File > Open… and select your MP3 file.
  4. Go to File > Export… and click on “Options” in the bottom-right corner.
  5. Reduce the quality to 56 kbps and select “OK.”
  6. Finish exporting your file.

How do I convert audio files to MP3 files using Audacity?

  1. Download Audacity here.
  2. Download the MP3 encoding software by following the instructions here.
  3. If the audio file you want to convert is not a WAV, AIFF, or Ogg, install the FFmpeg library by following the instructions here.
  4. After launching Audacity, go to File > Open… and select your audio file.
  5. Go to File > Export... and export the recording as an MP3 file.

Using iTunes, how do I convert audio files to MP3 files?

Follow this very easy-to-read tutorial here.

How do I record audio files using my iPhone?

  1. Inside the Utilities Folder, find the voice memo application.
  2. Open the application and start recording.
  3. When finished, hit "Done," name your file, and export the file by emailing it to yourself.
  4. Take the file you emailed to yourself, convert it to MP3, and use it as desired in your CamelTour.

How do I convert audio files to MP3 using MPEG Streamclip 1.2?

  1. Download MPEG Streamclip here.
  2. File > Open Files (Adjust the file type the program searches for to Audio Files)
  3. File > Export Audio
  4. Save As > MP3

How do I convert text files to audio narrations?

If you don’t want to read your tour, type it up and submit a written text document to this software which will convert the text to a narration to use as the MP3 file for your node. If the program doesn't recognize a word - i.e. invalid (to make it someone who is handicap) you have to type in inva lid (with the space between the "a" and "l"). Also, you need to spell out years. An example would be that “1810” should be written out in your text document “eighteen-ten”.

What is the Automatic Slide Show Feature?

The Automatic Slide Show feature allows you to synchronize the audio narration and images within any node. It is particularly useful if you want people to see a tour landmark on-screen as they are learning about it. You can determine the times in the audio narration that the images appear on-screen by entering timestamps. Then, the images will automatically appear on-screen at those times in the audio. Also, when the user swipes, it will change the image on-screen to the next one in the sequence and cause the audio file to jump to where it talks about that image.

How do I enter the timestamps for the Automatic Slide Show Feature?

After you enable the feature, upload your images and audio file in the node, and ensure that your images are in the order that you want them to appear in the tour, then you can click on the "Enable Slide Timestamps" button on the node homepage. This will bring you to a page where you can listen to your audio file and below each image you can type in the time when you want that image to appear. The time should be in minutes and seconds (like how it appears in the audio file controls). For each image, the entry box to the left is where you enter minutes and the entry box to the right is where you enter seconds.